Soft skills training

There is more to the success of an organisation than just professional qualifications. Employees also need soft skills training. We provide a wide array of solutions for employees at every level in the organisation and internal trainers. Our soft skills training is designed in a way that caters for all crucial business aspects such as communication skills, customer care, work environment as well as self-development, which has a direct impact on the performance of the whole team.

Our training is conducted in the form of on-site and online workshops on platforms such as Skype, Zoom, Teams etc. – depending on the needs and preferences of the Client.

Personal efficiency

Personal efficiency training in both professional and personal life is aimed at people who want to increase their effectiveness and learn how to plan and complete tasks in accordance with their priorities.

This training will help to establish internal equilibrium. It may also increase motivation necessary to introduce certain changes essential to better organisation and time management.

Personal efficiency training strengthens assertiveness as well as provides indispensable tools for better stress management.

During the training the following areas are covered:

  1. What is personal efficiency and how to influence it?
  2. Useful knowledge, tools and techniques related with increasing personal efficiency in the area of internal factors- internal factors ‘I’
  3. Influence and control
  4. Beliefs and values
  5. Goals and actions
  6. Psychological balance- the power of calm
  7. Rules regarding effective relations management- external factors ‘others’
  8. Planning and time management- practical rules on increasing efficiency.

Write to us to learn more and receive a detailed offer with workshop plans.

Core Leadership - new approach to human resources management

In the context of changes in business area and directions of the development of modern organisations, certain new approaches towards employee development emerge.

Core Leadership approach comprises psychological, managerial and socioeconomic knowledge.

From the psychological perspective, human beings are perceived as valuable entities, ready to perform their unique potential. However, due to some undergone crisis, lose conscious access to their resources and hide their suppressed emotions what makes them look unauthentic. It has a direct impact on the professional potential and performance.

From the sociological perspective, a team, department  or organisation is seen as naturally ready to reach synergy, however, limiting their potential due to the experienced crisis. As a consequence, a disturbed, distorted version of the successful team replaces synergy and develops the impression of a conflict impossible to solve.

During the workshop Core Energetics:

  1. You will learn what individual and team ‘Higher Self’ in the company is and how it reveals itself
  2. You will get to the source of your inner strength and start to create your own potential
  3. You will find out what ‘Lower Self’ is and why it is important to identify it.
  4. You will find out what crisis in an organisation is, its symptoms and negative influence on staff effectiveness
  5. You will fight the biggest energy consumer- working with Mask, you will learn how to breathe deeply

Write to us to learn more and receive a detailed offer with workshop plans.

Modern leadership

Training dedicated to supervisors, leaders and managers who want to expand their knowledge and competencies regarding modern leadership based on cooperation, inspiration and involvement of human potential. The training will help them to understand the differences between a boss and a leader, to gain knowledge on people management and situational leadership. What is more, it may help them develop various leadership competencies which bring increase in self-awareness and maturity of leaders, better understanding of own potential and room for improvement, enhance relations with subordinates and build their engagement.

During the training the following areas are covered:

  1. What is modern leadership?
  2. Challenges faced by modern leaders
  3. Leader’s main task- skills development of employees
  4. Providing motivation
  5. Sources of leader power
  6. Leader’s tools
  7. Self- development

Write to us to learn more and receive a detailed offer with workshop plans.

Talent management

The main purpose of the training is to equip participants with in-depth knowledge, tools and skills to design, plan, implement and coordinate development programmes for talent and high-flyers.

During the training participant will learn how to:

  1. analyse and identify talent in the organisation
  2. design development programmes
  3. manage engagement of all people involved in the project
  4. adjust talent management tools to the vision and strategy of the company
  5. build human resources management strategies
  6. communicate talent development projects within the organisation
  7. select talent and choose appropriate development paths
  8. manage a talent group effectively
  9. develop internal talent and monitor efficiency
  10. evaluate talent development programmes

Write to us to learn more and receive a detailed offer with workshop plans.

The power of synergy - building engaged teams

This workshop is aimed at developing team competencies in participants, especially related to their attitudes to cooperation, readiness to provide and ask for support. The workshop is focused mainly on facilitating participants’ work, their experiences which make the auto-diagnosis possible, working out the possibilities for improvement, analysing challenges, disfunctions and team potential. Through collaborative action, participants develop a team spirit and best practice for working with clients.

During the training the following areas are covered:

  1. Presentation of conditions for effective cooperation.
  2. Diagnosis of the team development stage and how it can be strengthened at consecutive levels; commencement and/or continuation of team development process.
  3. Development of team identity (We instead of I)
  4. Review of key team values and their impact on reality
  5. Practice of methods of effective communication within the team
  6. Presentation of methods of overcoming difficult situations and conflicts constructively
  7. Training on team solution seeking methods, problem solving
  8. Development of best practice working with clients based on general rules
  9. Team integration towards a goal
  10. Development of effective rules for cooperation within the team
  11. Team spirit building

Write to us to learn more and receive a detailed offer with workshop plans.

Cultural differences

The main purpose of the training is to ensure smooth introduction of employees into new work environment, new culture, customs and traditions, increase efficiency of cross-cultural teams and minimize the risk of misunderstandings within the team.

The workshop is focused on practical aspects of cross-cultural communication, especially dealing with conflict, providing feedback, attitude to hierarchy in the organization, concept of time and effective ways of expressing disapproval.

After the training Participants will be able to understand:

  1. their own cultural awareness
  2. different aspects of culture
  3. the need  to adjust communication style to the group
  4. differences between business etiquette of people coming from different cultures
  5. how to provide cross-cultural team with feedback effectively
  6. differences in time and meeting management
  7. cultural differences in relation to hierarchical dependencies between subordinates and superiors
  8. how to skilfully express disagreement or disapproval
  9. new culture, expectations regarding cultural behaviours, taboo topics.

Write to us to learn more and receive a detailed offer with workshop plans.

Managing stress and emotions

Do you want to feel involvement and excitement in your work? Do you want to see effective performance of your company and employees?

As a leader, do you want to decrease stress level and partly open your body and mind to new possibilities related to employees?

Are you interested in getting to know new tools and approaches which can help you deal with difficult relations with clients, co-workers, subordinates?

Do you want to be a stronger and more humane leader and professional?

Do you dream of stronger integration with your personal and professional life?

During this workshop you will learn and experience how to build good relations with yourself. The workshop covers the following areas:

  1. Who I really am- the source of inner strength
  2. The biggest energy consumer- working with Mask, how to start to breathe deeply.
  3. What is our Lower Self and why it is important to get to like it. Practical exercises to unblock certain hidden resources.
  4. Expressing emotions with body and vice; leaving comfort zone in a safe manner
  5. The power of Ego- its influence on our everyday life, how to learn its intentions and give yourself more space to be your real self.
  6. My personal boundaries- how to take care of your space and not to cross others’ boundaries
  7. Sensitization and mindful approach to the energy coming from your body

Write to us to learn more and receive a detailed offer with workshop plans.

Proactive Customer Service

The purpose of the training is to refine communication skills depending on the personality and characteristic features of the client, thus build one’s own way of communication making use of all the discovered elements. Other benefits coming from this training involve improving emotional flexibility, allowing for adequate reactions even in very stressful conversations with clients and increasing comfort while conducting conversations by changing certain limiting convictions towards the client into supporting ones.

During the training the following areas are covered:

  1.  Basics of client typology.
  2. Awareness of one’s own potential- discovering strengths in building successful relations with a client.
  3. Client’s needs- how to recognise their real needs.
  4. How to pass difficult information and still maintain relations (difficult customer, complaints, negotiations)
  5. What games the client plays- how to consciously influence building relations with the client; the basics of transactional analysis based on various client behaviour.
  6. Building relations with a difficult client.
  7. Stress reduction- how to deal with difficult emotions in customer service.

Write to us to learn more and receive a detailed offer with workshop plans.

Proactive sales

The purpose of the training is to learn how to wisely choose a way of building relations with a client, what may enable discovering customer’s real objections, understanding needs and increasing efficiency in the whole sales process.

During the training the following areas are covered:

  1. Introduction to proactivity and alternative ways of conducting business talks
  2. Learning model
  3. Tools of modern trade talks: building prestige, building distance as a baseline for successful negotiations, learning how to pass difficult information, working with negative attitudes, discovering real message under the negative attitude
  4. Tools of proactive approach – rules regarding decision-making, thinking with questions, that is how to facilitate contact with the client, contract – that is how to increase effectiveness at the beginning of cooperation
  5. Felt Sense – emotions in sales, how to change sales stress into an ally

Write to us to learn more and receive a detailed offer with workshop plans.

Effective communication

The main purpose of the training is to develop communication skills, increase communication efficiency and get to know effective communication techniques in listening, gaining and sharing information. It is focused on acquiring proper communication skills with internal and external environment, learning how to distinguish between different communication styles and adjust one’s style accordingly.

During the training, the following topics are covered:

  1. Communication process- basic concepts
  2. Team communication
  3. Body language
  4. Communication on business, opportunities and challenges
  5. Information flow- the foundation of business communication
  6. Critical information
  7. Feedback in business communication
  8. Planning communication channels in the organization
  9. Delegating tasks

Write to us to learn more and receive a detailed offer with workshop plans.

Conflict resolution

The main purpose of the training is to develop skills related to conflict resolution and methods of conflict prevention. Participants learn about the sources of conflicts, the role and responsibility of the leader. They also develop the ability to diagnose conflicts, practise methods of effective communication between team members as well as get to know ways of searching for solutions, problem solving, developing effective rules for cooperation within the team.

During the training, the following topics will be covered:

  1. What is conflict?
  2. The leader’s role and responsibility in conflict resolution
  3. Prevention and resolution of conflicts.
  4. Conflicts vs. team roles
  5. Individual styles of dealing with conflict and difficult situations
  6. Competition and cooperation
  7. Case Clinic

Write to us to learn more and receive a detailed offer with workshop plans.

Visual Thinking in business - how can a drawing increase efficiency?

Introduction to Visual Thinking – the rudiments of business drawing, the basics of drawing and using drawings in business. Mind maps – purpose and use.

Proposed training:

  1. Visual Thinking in the work of a manager
  2. Visual Thinking in product presentations
  3. Visual Thinking in internal training
  4. Visual Thinking as a form of Team Building

Write to us to learn more and receive a detailed offer with workshop plans.

Turquoise approach

‘Everything starts and ends in your mind’. This motto reflects the fundaments of turquoise management. In order to create teams and work according to this approach, we need to start from ourselves.

We are going to develop the understanding of rules of communication and become familiar with specific structures which support collaboration and cooperation of turquoise teams.

The structure of Turquoise organizations means working according to the theory that for thousands of years people have been creating organizational structures in which cooperation was possible. Every management pattern enabled people to collaborate. We are going to look at the evolution of organizational structures, learn about those which turquoise approach brought and experience a spontaneous process of organizational structure emergence.

 Write to us to learn more and receive a detailed offer with workshop plans.